Webinar | Handling Challenging Calls & Conversations
Handling Challenging Calls & Conversations examines some of the barriers that can come up when speaking with others (clients, colleagues, friends, family, professionals, etc.) and suggests strategies that may help us overcome these challenges.
This session aims to identify strategies that can be used to communicate effectively with others who:
- have lower levels of cognitive functioning
- are experiencing intense emotions during a call
- are using abusive behavior
- may be under the influence of alcohol or a substance
- may have several issues or more than can be handled in one call or conversation
This session will be held through ON24.
For any questions about this event, please contact [email protected].
About the speakers
Christine Ellery is a recovery college facilitator with a passion for working to promote mental wellness and accessible community resources and tools. She has five years of experience in the mental health field in crisis intervention, working in information and referral services, and is currently pursuing her peer support certification through Peer Support Canada.
Sarah Pearson is a recovery and peer facilitator for CMHA Edmonton's Recovery College and the program coordinator for Mental Health Education. She is a registered social worker and has 11 years of experience working in addictions and mental health, predominately within Edmonton's inner-city community servicing the city's most vulnerable unhoused population.